RETURNS AND WARRANTY
We have a full 2-year warranty on all the electronical parts of the blender. Other parts have a one year warranty.
If you have any issues with the blender, contact us right away at [email protected] and we will start the support/return process.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged within the warranty period.
To return your product, contact us at [email protected] and we will send you a shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, please use a trackable shipping service or purchase shipping insurance. If not, we don’t guarantee that we will receive your returned item.